Exchange or return
Exchange or return? No problem!
At legendURN, we stand behind our products, our service, and you, our valued customer. Our goal is to offer only the finest sympathy gifts available, gifts that will assist in the healing process and create lasting memories for years to come. Each item we offer must meet strict standards of workmanship and design. We work closely with a select group of artists, designers and suppliers of these items, to ensure they are of the highest quality, and that any order placed with us is processed with complete accuracy.
Returns policy
You may return the article within 100 days after receipt, free of charge. The purchase amount will be remitted to your bank account within 7 working days after return receipt of the order. The article must be returned to us in an undamaged condition and in its original packaging. Any item being returned must be in new condition. We cannot take back an item that has been custom made or personalized and/or that has had any ashes placed in it.
How can I return an order?
In cooperation with DHL, we offer our customers an online return service. You can generate and print a shipping label for your return. Please stick or glue the printed label on the return parcel. Now you can send the parcel via your nearest DHL Service Point.
Returns address for business partners
In order for us to handle your return shipment properly, we ask that you fill in the return form as completely as possible and enclose this in the parcel. Please send the parcel and the return form to the following address:
legendURN
Returns department
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Your account will be credited when items have been received and processed. *Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
The purchase amount of products returned according to our Returns Policy will be refunded to the payment source (i.e. credit card) used to place the order. Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the total retail price of the item. You will receive an email notifying you when we have received your return and have credited your account. *Please note: It may take up to two full billing cycles for your credit to appear on your payment source.
What should I do if I have received a damaged product?
We’re really sorry to hear about this. The quickest and easiest way is to send us photos of the damage as soon as possible:
1. photo of the damage to the ordered item(s);
2. photo of the parcel;
3. photo of the packaging used;
4. photo of the shipping label on the box.
Please send the pictures to our email address info@legendURN.co.uk stating your order number or in reply to your order confirmation e-mail.
Now we can assess whether the package must be returned or may be destroyed (especially ceramics and glass can break. In this case, the best thing to do is to dispose of it).
Of course we will provide you with a new shipment afterwards unless you want a different solution.
What should I do if I have received a wrong product?
The return procedure for an incorrectly delivered product is the same as the procedure for returning products.
If you have any questions or concerns about returning an item, please contact us by filling out the contact form, sending an email to info@legendURN.co.uk or by calling +44 808 169 4319.
